Refund policy

Version 2.0 · Effective date: 1 November 2026

This Refund Policy applies to paid Meskora business subscriptions and other recurring Service charges unless a signed order, applicable law or checkout terms of an identified merchant of record provide different rights.

In short. Purchases made through the Meskora checkout are sold and processed by the merchant of record identified at checkout (currently Paddle), and approved refunds are normally issued by the merchant of record identified on the transaction. A first annual subscription can be refunded in full within 14 days of payment if the workspace has not entered Live Use; an annual renewal cancelled within 14 days of the charge is refunded for the unused full months; and verified duplicate, incorrect or erroneous charges are refunded as described in this Policy. To ask for a refund, email billing@meskora.com within 30 days of the relevant charge unless a longer period applies under the agreement or applicable law.

1. Scope

Meskora is a business-to-business software service and is not offered for consumer or personal use.

This Policy explains how cancellations, duplicate or incorrect charges, service failures and refund requests are handled. Nothing in this Policy excludes any right or remedy that cannot lawfully be excluded.

2. Monthly subscriptions

You may cancel a monthly subscription at any time before the next renewal. Unless mandatory law or a written order says otherwise, cancellation stops future renewals but does not automatically refund the current month or provide a pro-rata refund for unused days. Access normally continues until the end of the paid period.

3. Annual subscriptions

You may cancel an annual subscription at any time to prevent the next annual renewal.

14-day assurance on a first annual purchase: you may cancel within 14 days of the initial payment for a full refund, provided the workspace has not entered Live Use.

For this Policy, “Live Use” means that information relating to an actual property, person, reservation, contractor, work item or other genuine operation has been entered or imported into the workspace, rather than the workspace containing solely sample, demonstration or test information. Information imported into the workspace by us through assisted onboarding does not, by itself, enter Live Use.

Annual renewals: if you cancel within 14 days of a renewal charge, we will refund the unused full months remaining in that annual term.

Outside these windows, and unless mandatory law, a written order or a specific offer says otherwise, an annual fee already charged is non-refundable merely because you stop using the Service before the end of the annual term. Any annual discount reflects the commitment to the annual billing period.

4. When we will normally issue a refund or credit

• ·A refund under the 14-day annual assurance in section 3.
• ·A duplicate charge or a charge made in error that we verify.
• ·A payment taken after a cancellation that was correctly submitted before the renewal cut-off but was not processed due to our error.
• ·A billing amount that materially differs from the agreed plan/usage because of a verified Meskora billing error.
• ·A refund required by applicable mandatory law.
• ·A refund or service credit we expressly agree as a remedy for a material Service failure or other exceptional circumstance.

5. When we will not normally issue a refund

• ·You changed your mind after a paid billing period began (except under the 14-day annual assurance in section 3).
• ·You did not use the Service, forgot to cancel, or no longer need it.
• ·A feature does not meet a preference or workflow that was not expressly agreed as a contractual requirement.
• ·Your access was suspended because of a serious breach, unlawful use or overdue fees after applicable notice.
• ·The issue is caused solely by your equipment, internet connection, third-party service, configuration or user error, unless we expressly accept responsibility.

6. Assisted onboarding, trials and pilots

Assisted onboarding is an expressly selected one-off £250 remote setup call and single import of Customer files (exclusive of applicable taxes), included without separate charge with annual Pro and Scale subscriptions and with an eligible introductory plan. It is refundable in full until the setup call begins, provided no separately agreed and already delivered paid work has been performed. Once the call has begun, no automatic change-of-mind refund applies, without prejudice to rights for non-performance, misdescription or other remedies under applicable law. Free trials are not charged; bespoke paid pilots follow the signed order where one exists.

7. Per-unit charges, additions and removals

Each billable unit costs £3 per month, excluding VAT and other applicable transaction taxes, on all standard plans, subject to Starter 10 units, Pro 45 units and Scale 100 units minimums. Annual pricing is £30 per billable unit per year, excluding VAT and other applicable transaction taxes. Units added are billed pro-rata at the next daily billing run and not before. Removing or reclassifying a unit changes the billable count at the next renewal and does not create a mid-period credit, subject to correction of verified errors or mandatory legal remedies. Reaching the next plan threshold automatically moves the workspace to the higher plan and its higher minimum without increasing the £3 per-unit list rate. Customers must be informed of the higher minimum as provided in the Terms. Incorrect counts will be investigated if raised promptly; contractual or mandatory rights are not lost merely because a request is made after 30 days.

8. How to request a refund

Email billing@meskora.com within 30 days of the relevant charge, unless mandatory law gives you longer. Include the account/workspace name, the merchant order or receipt reference, charge date, amount and reason for the request. Do not send full payment-card numbers by email.

You may also contact the merchant of record directly through the link on your merchant receipt. Either way, we review the request against this policy and, if it is approved, the merchant of record issues the refund.

9. Merchant of record

Purchases through checkout are sold by the merchant of record identified at checkout (currently intended to be Paddle). Approved refunds are issued by the merchant to the original payment method where practicable. The applicable merchant buyer terms and mandatory law prevail where they provide greater rights. A subscription invoiced to you directly under a signed order is refunded by us, on the same terms.

10. Refund timing

Approved refunds are submitted by the merchant of record to the original payment method where practicable. Bank/card networks and payment providers control the final settlement time, which may take several business days. We cannot guarantee the time taken by your bank or payment provider after a refund has been submitted.

11. Chargebacks

Please contact us first if you believe a charge is incorrect so we can investigate. Starting a chargeback does not remove valid contractual payment obligations. We may provide transaction, account and cancellation records to the payment provider to respond to a chargeback.

12. Changes to this policy

We may update this policy prospectively. The version applying to a billing period will normally be the version in effect when that period began, unless a change is required by law or is more favourable to you.

This Refund Policy is written in English. Any translation is provided for convenience only; if there is any inconsistency, the English version governs.

13. Contact

Billing/refund requests: billing@meskora.com

Legal operator: Sefki Huseyin trading as Meskora

Address: Suite RA01, 195-197 Wood Street, London E17 3NU

Website: https://meskora.com

Refund currency: Where the merchant charged the buyer in a currency other than GBP, the refund will normally be initiated in the transaction currency and subject to the merchant, card scheme and bank conversion rules; Meskora does not guarantee a particular converted amount or exchange rate.