Refund policy

Effective date: 24 September 2026 · Version 1.0

This Refund Policy applies to paid Meskora subscriptions and other recurring Service charges unless a signed order or mandatory law provides different rights.

In short. Purchases made through the Meskora checkout are sold and processed by Paddle, our merchant of record, and approved refunds are issued by Paddle. A first annual subscription can be refunded in full within 14 days of payment if the workspace is not yet in live use; an annual renewal cancelled within 14 days of the charge is refunded for the unused full months; charges made in error are refunded whenever we verify them. To ask for a refund, email billing@meskora.com within 30 days of the charge (section 8). Statutory consumer rights, including a 14-day right to cancel where it applies, are never reduced by this policy (section 12).

1. Scope

Meskora is primarily a business-to-business software service. This policy explains how cancellations, duplicate/incorrect charges, service failures and refund requests are handled. Nothing in this policy removes any statutory right that cannot lawfully be excluded.

2. Monthly subscriptions

You may cancel a monthly subscription at any time before the next renewal. Unless mandatory law or a written order says otherwise, cancellation stops future renewals but does not automatically refund the current month or provide a pro-rata refund for unused days. Access normally continues until the end of the paid period.

3. Annual subscriptions

You may cancel an annual subscription at any time to prevent the next annual renewal.

14-day assurance on a first annual purchase: you may cancel within 14 days of the initial payment for a full refund, provided the workspace has not been placed into live customer use (real, non-trial data).

Annual renewals: if you cancel within 14 days of a renewal charge, we will refund the unused full months remaining in that annual term.

Outside these windows, and unless mandatory law, a written order or a specific offer says otherwise, an annual fee already charged is non-refundable merely because you stop using the Service before the end of the annual term. Any annual discount reflects the commitment to the annual billing period.

4. When we will normally issue a refund or credit

• ·A refund under the 14-day annual assurance in section 3.
• ·A duplicate charge or a charge made in error that we verify.
• ·A payment taken after a cancellation that was correctly submitted before the renewal cut-off but was not processed due to our error.
• ·A billing amount that materially differs from the agreed plan/usage because of a verified Meskora billing error.
• ·A refund required by applicable mandatory law.
• ·A refund or service credit we expressly agree as a remedy for a material Service failure or other exceptional circumstance.

5. When we will not normally issue a refund

• ·You changed your mind after a paid billing period began (except under the 14-day annual assurance in section 3).
• ·You did not use the Service, forgot to cancel, or no longer need it.
• ·A feature does not meet a preference or workflow that was not expressly agreed as a contractual requirement.
• ·Your access was suspended because of a serious breach, unlawful use or overdue fees after applicable notice.
• ·The issue is caused solely by your equipment, internet connection, third-party service, configuration or user error, unless we expressly accept responsibility.

6. Guided launch, trials and paid pilots

Free trials do not involve a refund because no subscription fee is charged. If a paid pilot or guided-launch order has specific success criteria, cancellation rights or refund terms, the signed order takes priority over this general policy.

7. Unit overages and usage-based charges

If your plan includes per-unit or other usage-based charges, verified usage during the billed period is normally non-refundable. If you believe the recorded unit count or usage is wrong, contact us within 30 days of the invoice so we can investigate and correct any verified error.

8. How to request a refund

Email billing@meskora.com within 30 days of the relevant charge, unless mandatory law gives you longer. Include the account/workspace name, the Paddle order or receipt reference, charge date, amount and reason for the request. Do not send full payment-card numbers by email.

You may also contact Paddle directly through the link on your Paddle receipt. Either way, we review the request against this policy and, if it is approved, Paddle issues the refund.

9. Paddle, our merchant of record

Purchases made through the Meskora checkout are processed by Paddle (Paddle.com), which is the merchant of record and the seller named on your receipt. Paddle takes the payment and issues every approved refund, to the original payment method. Paddle's own buyer refund policy also applies to the transaction; where it or mandatory law gives you more than this policy, the more generous right applies. A subscription invoiced to you directly under a signed order is refunded by us, on the same terms.

10. Refund timing

Approved refunds are submitted by Paddle to the original payment method where practicable. Bank/card networks and payment providers control the final settlement time, which may take several business days. We cannot guarantee the time taken by your bank or payment provider after a refund has been submitted.

11. Chargebacks

Please contact us first if you believe a charge is incorrect so we can investigate. Starting a chargeback does not remove valid contractual payment obligations. We may provide transaction, account and cancellation records to the payment provider to respond to a chargeback.

12. Consumer rights

If you purchase the Service as a consumer rather than for business purposes, mandatory consumer cancellation or remedy rights may apply depending on your location, the way the contract was formed and when digital services began. Those rights override this policy to the extent required by law. If you believe you are contracting as a consumer, tell us at billing@meskora.com before purchase where possible.

13. Changes to this policy

We may update this policy prospectively. The version applying to a billing period will normally be the version in effect when that period began, unless a change is required by law or is more favourable to you.

This Refund Policy is written in English. Any translation is provided for convenience only; if there is any inconsistency, the English version governs.

14. Contact

Billing/refund requests: billing@meskora.com

Legal operator: Sefki Huseyin trading as Meskora

Address: Suite RA01, 195-197 Wood Street, London E17 3NU

Website: https://meskora.com