Terms of use

Effective date: 24 September 2026 · Version 1.0

These Terms of Use ("Terms") govern access to and use of the Meskora website, applications and hosted property-operations software service. They form a contract between Sefki Huseyin trading as Meskora ("Meskora", "we", "us") and the customer identified in an order, checkout, subscription, invoice or account ("Customer", "you").

1. Business service and authority

Meskora is primarily offered as a business-to-business service for property agencies, resort/residence operators, portfolio managers and other organisations or persons acting for business purposes. By accepting these Terms on behalf of an organisation, you confirm that you have authority to bind it. If you are acting as a consumer, any mandatory consumer rights that cannot lawfully be excluded remain unaffected.

2. The Service

Meskora provides hosted tools for property operations, which may include properties and units, owners, residents/guests, requests, jobs, inspections, housekeeping, reservations, maintenance, documents, access/keys, statements, charges, collections, reports, multilingual portals and related functions. Features available to you depend on your plan and order.

The Service is a workflow and record-keeping system. It is not legal, tax, accounting, property-management, financial, safety or professional advice. Customers remain responsible for decisions, approvals, statutory inspections, accounting treatment, legal compliance and the accuracy of information entered into the Service.

3. Accounts and administrators

• ·You must provide accurate account information and keep it current.
• ·You are responsible for users you invite, permissions you grant, and activity under your workspace except to the extent caused by Meskora’s breach.
• ·You must protect passwords, passkeys, MFA methods, recovery codes and devices, and notify us promptly of suspected compromise.
• ·Workspace administrators may access and manage users and Customer Content according to the permissions available in the Service.

4. Subscription plans, units and billing

Your plan, included unit allowance, overage rate, billing interval and price are those shown on the pricing page or your order at the time you subscribe, unless a later written agreement applies. A "unit" means the property/accommodation unit counted by the Service for billing according to the plan definition shown at purchase.

If your plan includes usage-based or per-unit charges, you authorise us and/or our payment provider to charge the applicable amount based on recorded usage. We will not intentionally block operational access merely because you temporarily exceed an included unit count where the relevant plan instead provides an overage charge.

Monthly subscriptions renew monthly and annual subscriptions renew annually unless cancelled before renewal. Annual promotional pricing (for example, months included without additional charge) is subject to the offer displayed when purchased.

5. Payment, taxes and payment providers

Fees are due in advance unless your order states otherwise. Prices are exclusive of taxes unless expressly stated. You are responsible for applicable taxes, duties or similar charges, except taxes imposed on our net income.

Purchases made through the Meskora checkout are processed by Paddle (Paddle.com), our online reseller and merchant of record. Paddle sells the subscription to you and is the seller of record: its name appears on your receipts and invoices, it collects and remits the applicable sales tax or VAT, and it takes payment and processes recurring charges and refunds. Paddle's buyer terms govern the payment transaction itself. You authorise Paddle to process your payment information and recurring charges in accordance with your subscription.

Paddle's role in the payment does not change the agreement for the Service: that remains between you and Meskora, on these Terms together with your order form and any signed subscription agreement, as described in section 26.

6. Free trials, demos and guided launch

A demo, trial, pilot or guided-launch workspace may have additional limits, may use sample data, and may be modified or ended on reasonable notice. Unless expressly agreed in writing, a trial does not guarantee that every planned feature will be available or that the Service will meet a particular procurement, regulatory or integration requirement.

7. Customer Content

As between the parties, Customer retains its rights in Customer Content. Customer grants Meskora a limited, non-exclusive right to host, copy, transmit, transform and otherwise process Customer Content only as needed to provide, secure, support and improve the Service in accordance with these Terms, the Privacy Policy and the Data Processing Addendum.

Customer represents that it has all rights, notices, lawful bases, permissions and instructions required to place Customer Content in the Service and to direct Meskora to process it. Customer must not upload content that is unlawful, malicious, infringing, or unnecessary for the stated operational purpose.

8. Data protection

Each party must comply with data-protection law applicable to its role. Where Meskora processes personal data for Customer as a processor, the Meskora Data Processing Addendum forms part of the agreement. Customer is responsible for its own privacy notices, lawful bases, data-subject requests and instructions to Meskora.

9. Acceptable use

You must not, and must not permit anyone to:

• ·use the Service unlawfully, fraudulently or to infringe another person’s rights;
• ·introduce malware, probe or attack the Service, bypass access controls, or attempt unauthorised access to another workspace;
• ·reverse engineer or copy the Service except to the limited extent such restriction is prohibited by law;
• ·use automated means to overload, scrape or extract data from the Service beyond documented interfaces and reasonable operational use;
• ·use Meskora to store highly sensitive data that the Service is not designed to handle without our written agreement and appropriate safeguards;
• ·resell, sublicense or provide the Service as a standalone service bureau unless your order expressly permits it; or
• ·use the Service to develop or train a competing product using non-public aspects of Meskora.

10. Security and support access

We implement technical and organisational measures intended to protect the Service, including workspace-level access controls and auditable administrative actions. Meskora personnel do not have standing access to Customer workspaces. Where support access is technically available, it should be granted for a defined purpose, limited in scope and logged. Customer remains responsible for its endpoints, local networks, user administration and configuration choices.

11. Third-party services

The Service may interoperate with or link to third-party services. Those services are governed by their own terms and privacy practices. We are not responsible for third-party services we do not control, but we remain responsible for our obligations where a supplier acts as our processor/subprocessor.

12. Availability, maintenance and changes

We aim to provide a reliable Service but do not promise uninterrupted availability unless a separate service-level agreement says otherwise. We may perform maintenance, deploy security fixes, change user interfaces and add, modify or retire features. We will seek to give reasonable notice of material changes that significantly reduce core paid functionality.

13. Intellectual property

Meskora and its licensors own the Service, software, designs, documentation, trademarks and related intellectual-property rights, excluding Customer Content. Subject to payment of fees and compliance with these Terms, we grant Customer a limited, non-exclusive, non-transferable right during the subscription term for authorised users to access and use the Service for Customer’s internal business operations.

If you provide suggestions or feedback, we may use them without restriction or payment, provided we do not identify you publicly as the source without permission.

14. Confidentiality

Each party must protect the other party’s non-public business, technical and commercial information using reasonable care and use it only for the agreement. Confidentiality obligations do not apply to information that is public through no breach, independently developed, lawfully received without restriction, or required to be disclosed by law (subject to lawful notice where possible).

15. Suspension

We may suspend affected access where reasonably necessary to address a material security risk, unlawful use, non-payment after reasonable notice, or a serious breach of these Terms. We will limit suspension to what is reasonably necessary and restore access when the reason is resolved where practicable.

16. Cancellation and termination

You may cancel renewal through the account/billing process or by contacting billing@meskora.com, subject to the Refund Policy. Cancellation normally takes effect at the end of the current paid billing period.

Either party may terminate for a material breach that is not remedied within 30 days after written notice, or immediately where the breach cannot reasonably be remedied, the other party becomes insolvent, or continued performance would be unlawful. We may also terminate a free trial or unpaid pilot on reasonable notice.

17. Data export and deletion after termination

Before termination takes effect, Customer should export the data and documents it needs. We will provide the export functionality then generally available for the relevant plan. After termination, Customer Content will be deleted or irreversibly de-identified according to the DPA, backup lifecycle and any stated exit period. When a contract ends, the workspace becomes read-only and export remains available for 30 days; we send export reminders on day 0, day 14 and day 25. The exit period starts when the contract ends, not when access is restricted for late payment. Between day 31 and day 60 the workspace and its Customer Content are permanently deleted, and we confirm the deletion in writing. Deleted data ages out of backups by day 90. Our own billing and contract records are kept separately, as described in the Privacy Policy.

18. Refunds

Refunds, credits and cancellation-related payments are governed by the Meskora Refund Policy and any mandatory law. Because Paddle is the merchant of record for purchases made through the Meskora checkout, approved refunds are issued by Paddle to the original payment method.

19. Warranties

We warrant that we will provide the paid Service with reasonable skill and care. Except as expressly stated, and to the maximum extent permitted by law, the Service is provided without additional warranties, including implied warranties of satisfactory quality, fitness for a particular purpose or non-infringement where such warranties may lawfully be excluded.

20. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except that amounts properly due under the agreement are not treated as excluded loss.

Subject to the paragraphs above, each party’s total aggregate liability arising out of or in connection with the Service during any rolling 12-month period will not exceed the total fees paid or payable by Customer for the Service during that 12-month period. This cap does not limit Customer’s obligation to pay valid fees. If you require a different risk allocation, it must be agreed in a signed order or contract.

21. Customer indemnity

Customer will indemnify Meskora against third-party claims to the extent directly caused by Customer Content that Customer had no right to provide, or Customer’s deliberate unlawful use of the Service, provided Meskora promptly notifies Customer, allows reasonable control of the defence/settlement, and provides reasonable cooperation. This clause does not apply to the extent a claim was caused by Meskora’s breach or negligence.

22. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations for Services already provided. The affected party must use reasonable efforts to mitigate the effect.

23. Changes to these Terms

We may update these Terms for legal, security, technical or commercial reasons. Material changes to an existing paid subscription will be notified reasonably in advance. If a material change substantially disadvantages Customer, Customer may cancel before the change takes effect, without affecting fees already due for the current period unless the Refund Policy or mandatory law provides otherwise.

24. Notices

Legal notices to Meskora should be sent to legal@meskora.com and Suite RA01, 195-197 Wood Street, London E17 3NU. We may send operational or contractual notices to the account owner/admin email address recorded in the Service.

25. Governing law and courts

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law gives a consumer or other party the right to bring proceedings elsewhere.

26. General

If a provision is unenforceable, it will be adjusted or severed only to the minimum extent necessary and the rest remains effective. A delay in enforcing a right is not a waiver. Customer may not assign the agreement without our consent, not to be unreasonably withheld for a genuine business reorganisation; we may assign it as part of a bona fide sale or reorganisation. These Terms, the applicable order form, any signed subscription agreement, the DPA, the Privacy Policy and the Refund Policy form the agreement for the Service between you and Meskora, with an order form or signed agreement taking priority where it expressly says so. Paddle's buyer terms apply to the payment transaction only and do not form part of this agreement.

These Terms are written in English. Any translation is provided for convenience only; if there is any inconsistency, the English version governs.